We’ve recently had the opportunity to support some innovative use of iConnect which we hope will be of interest to you.
As part of the NHS Long Term Plan, Advanced level practitioners (ACPs) have been highlighted as one of the key ways in which government plans to “better meet local health needs by providing enhanced capacity, capability, productivity and efficiency within multi-professional teams”.
As a result, HEE has developed the Core Capabilities Framework, which requires ACPs to submit a portfolio as evidence of their competency.
In this post you’ll discover:
- The challenges of gathering ACP portfolio evidence.
- How video supports ACPs while gathering evidence.
- How iConnect helps ACPs gather evidence and improve their practice faster.
The challenges of gathering ACP portfolio evidence
ACPs are currently required to include text-based learning logs, workplace-based assessments (COT, CBD, and CEPs), and records of achievement in their portfolios of evidence.
There are two distinct hurdles on this route that could hinder ACP development:
- Observations for workplace-based assessments are traditionally done in-person, requiring the ACP and their supervisor to free up time in their busy schedules and to be in the same place at the same time.
- The portfolio creation and submission process has no way of providing an asynchronous supervisory element to ensure ACPs are actually developing as they should while gathering their evidence.
- The consequences of this could be incomplete or poor portfolios of evidence and lost opportunities for formative assessment and feedback, which would increase training costs.
Not only are the aforementioned barriers important to overcome to ensure ACPs are best equipped to succeed, but it’s even more important for the NHS, who want ACPs to develop in a timely manner without compromising on the quality of practice they expect.
What is asynchronous supervision?
Asynchronous supervision refers to the possibility for a supervisor to access supervision content at any time.
In this context, video technology enables ACPs to record their practice to be shared with their supervisor who can review and provide feedback in their own time, without having to schedule time with the ACP.
We’ve found this model works best for effectively scaling workplace-based training and quality assurance initiatives, while reducing the demand on staff and resources.
Explore the power of video for staff training and development:
How video supports ACPs while gathering evidence
The main purpose of ACP portfolios is to assess whether or not the practitioner demonstrates the capabilities required within the Core Capabilities Framework, meaning they’re sufficiently skilled to fulfill their respective roles.
Unfortunately, written evidence of capabilities tends to be a summative approach to competency assessments. There is little opportunity for the ACP to improve along the way.
By allowing ACPs to record their practice for formative assessment, they’re given the opportunity to improve faster, using very specific evidence-based feedback provided by their supervisors.
Using both qualitative and quantitative feedback throughout the evidence gathering process, ACPs can very quickly understand which capabilities they need to work on, in order to achieve the level of practice expected by the NHS.
Enter iConnect, a secure video-based training and quality assurance platform.
How iConnect helps ACPs gather evidence and improve their practice faster
iConnect is used for recording consultations in-person, online, or on the phone, for the purposes of providing feedback, reflection, sharing best practice, accreditation and more.
Below we outline several ways in which we are supporting ACPs during their portfolio gathering process.
Dedicated area for gathering evidence
On iConnect, we’ve built custom ACP Portfolio Groups with integrated tools which can be created quickly and easily by the ACPs themselves, giving them complete control of their development.
The ACP portfolio group provides a logical progression for both ACPs and their supervisors to follow during the evidence gathering process, resulting in a much smoother experience all round.
Downloadable learning log
Since evidence for the ACP Core Capabilities Framework is a text-based submission, we wanted to provide a way for them to do this.
So, we’ve created a date-stamped learning log where ACPs simply populate fields in a form, which can then be downloaded as a PDF when required for submission.
This same functionality has been applied to the ACPs Record of Achievement, giving them an easy and systematic way of completing their required tasks.
Recording consultations on any device
ACPs can securely record their practice, no matter where it happens.
iConnect supports ACPs to:
- Record in-person consultations using our app, which is available on both Apple and Android.
- Record online consultations using our built-in video-conferencing or screen capture features which work on any computer with an internet browser.
- Record phone consultation using our call recording feature.
The iConnect platform is fully GDPR compliant.
Working primarily in healthcare and education, we understand the importance of privacy and data security and adhere to the highest standards of data protection regulations. So ACPs and their supervisors can rest assured that their recordings are safe and will remain confidential.
Self-reflection and remote feedback
The aim of the Core Capabilities Framework is to ensure that ACPs are able to effectively execute their duties. Part of this process will inevitably involve some level of practical learning, through self-reflection and feedback.
Recording practice gives ACPs a unique opportunity to understand what they’re doing from an observer’s perspective, often illuminating a host of potential improvements.
For additional support, using iConnect’s cloud-based solution, ACPs can asynchronously receive feedback on their practice from a supervisor, anytime and from anywhere.
Using time-stamped comments, supervisors can provide very specific feedback on a particular moment of practice. ACPs can then respond to these comments, creating an ongoing professional dialogue that takes place without the restrictions of time and space.
To ensure ACPs are on track with the Core Capabilities Framework, we’ve created assessment rubrics using our Forms tool that supervisors can use to provide time-stamped, objective feedback. These rubrics are based on the portfolio and assessment observation forms provided in the ACP framework: COT, CBD and CEPs.
Using Forms, ACPs receive actionable feedback they can immediately apply to their practice, shortening the time it takes to identify and resolve potential challenges.
Guided ACP experience
One of the main benefits of providing ACPs a structure for gathering evidence, is that it empowers them to take responsibility for the development of their own practice, not only relying on feedback from a supervisor.
The guided experience ensures ACPs are better prepared, and provides realistic benchmarks for them to attain throughout the evidence gathering process.
iConnect has created a solution to facilitate the gathering of evidence for the ACP Core Capabilities Framework, while simultaneously ensuring ACPs develop their practice through self-reflection and contextualised, evidence-based feedback from their supervisors.
By removing the need for ACPs and their supervisors to be in the same place at the same time, we’ve saved significant time and resources while ensuring ACPs are best equipped to succeed.
If you’d like to know more about our ACP solution and want to see it for yourself, feel free to request a demonstration.