Cookie Policy — Web Platform

Cookie Policy for the iConnect web platform

This pol­i­cy cov­ers the use of cook­ies on our web plat­form, (aus.irisconnect.com, europe.irisconnect.com, us.irisconnect.com, eu.iconnect-online.com)

Down­load and print the con­tent on this page

 

Use of cookies

We use cook­ies to bet­ter the users’ expe­ri­ence while using our plat­form. This web­site uses a cook­ie con­trol sys­tem allow­ing the user on their first vis­it to the web­site to allow or dis­al­low the use of cook­ies on their computer/device. This com­plies with recent leg­is­la­tion require­ments for web­sites to obtain explic­it con­sent from users before leav­ing behind or read­ing files such as cook­ies on a user’s computer/device.

Cook­ies are small files either saved to the user’s com­put­ers hard dri­ve or that expire when you close your brows­er that track, save and store infor­ma­tion about the user’s inter­ac­tions and usage of the web­site. This allows the web­site, through its serv­er to pro­vide the users with a tai­lored expe­ri­ence with­in this website.

Below is a list of all the cook­ies we use of on web­site, their pur­pose, cat­e­gori­sa­tion, and how long they are stored on your device for.

We con­sid­er “strict­ly nec­es­sary” and “func­tion­al­i­ty cook­ies” essen­tial to our web­site’s per­for­mance, smooth run­ning and con­tin­ued improvement.

 

What we need and why we need it?

We store some data in their brows­er rather than hav­ing to request it on every page load. In some cir­cum­stances, we want to return users to pre­vi­ous pages after an action. Typ­i­cal data we store includes:

• autho­ri­sa­tion token

• cur­rent user id

• cur­rent organ­i­sa­tion id

• return to path

• brand­ing to use

 

What do we do with it?

In line with com­mon prac­tice, we use the data to pro­vide a more flu­id user expe­ri­ence by enabling us to refer to data in their brows­er rather than load it for every page or return them to pre­vi­ous pages after an action.

 

How long do we keep it?

We don’t — the data is secure­ly stored in the clien­t’s brows­er envi­ron­ment. The users have con­trol over the removal and clear­ing of cook­ie data. (We do not set an auto­mat­ic expiry of our ses­sion cookies).

 

Cookies we use:

Strictly Necessary:

Name	Owned by	Domain	Dura­tion	Pur­pose	Cat­e­go­ry
AWSELB	iCon­nect	.irisconnect.com	1 hour	Ama­zon load balancing	Strict­ly Necessary
JSESSIONID	iCon­nect	.nr-data.net	End of brows­ing session	Pre­serves users states across page requests	Strict­ly Necessary
_athena_session	iCon­nect	.irisconnect.com	End of brows­ing session	Pre­serves users states across page requests.	Strict­ly Necessary
request_method	iCon­nect	.irisconnect.com	End of brows­ing session	deter­min­ing the type of request to the website	Strict­ly Necessary

 

Functionality:

Name	Owned by	Domain	Dura­tion	Pur­pose	Cat­e­go­ry
__zlcmid	Zopim	.irisconnect.com	1 year	Enables chat to con­tin­ue with us as you view dif­fer­ent pages on our site, or if you come back to the site later.	Func­tion­al­i­ty
__zlcprivacy	Zopim	.irisconnect.com	1 year	Set if you choose to dis­able the __zlcmid cook­ie and __zlcmid is deleted	Func­tion­al­i­ty
_cfduid	Zopim	.zopim.com, .zopim.io	1 year	Enables chat to con­tin­ue with us as you view dif­fer­ent pages on our site, or if you come back to the site later.	Func­tion­al­i­ty
_fron­tend-web­form­s_ses­sion	Podio	.podio.com	End of brows­ing session	To use data col­lec­tion forms on the website	Func­tion­al­i­ty

 

Performance:

Name	Owned by	Domain	Dura­tion	Pur­pose	Cat­e­go­ry
_ga	Google	.irisconnect.com, .podio.com	2 years	Track­ing user behav­iour on site	Per­for­mance
_gat	Google	.irisconnect.com, .podio.com	1 minute	Track­ing user behav­iour on site	Per­for­mance
_gid	Google	.irisconnect.com, .podio.com	1 day	Track­ing user behav­iour on site	Per­for­mance
Chan­nel ID	Google	.google-analytics.com	no data	Track­ing user behav­iour on site	Per­for­mance
Chan­nel ID	Google	.doubleclick.net	no data	Track­ing user behav­iour on site	Per­for­mance
mux­Da­ta	Wis­tia	.fast.wistia.com	20 years	Track­ing user behav­iour in videos	Per­for­mance
__distillery	Wis­tia	.fast.wistia.net	1 year	Track­ing user behav­iour in videos	Per­for­mance

 

Further details:

This web­site uses track­ing soft­ware to mon­i­tor its vis­i­tors to bet­ter under­stand how they use it.

Google Ana­lyt­ics

Google Ana­lyt­ics uses cook­ies to track vis­i­tor usage. The soft­ware will save a cook­ie to your com­put­ers hard dri­ve in order to track and mon­i­tor your engage­ment and usage of the website. 

You can read Google’s pri­va­cy pol­i­cy here for fur­ther infor­ma­tion. To opt out of being tracked by Google Ana­lyt­ics across all web­sites click here.

Zopim (Live Chat)

Zopim uses cook­ies so that you are able to con­tin­ue a chat with us when you nav­i­gate to dif­fer­ent pages of our web­site, or if you come back to the site lat­er on.

Oth­er Cookies

Please note that third par­ties (includ­ing, for exam­ple, adver­tis­ing net­works and providers of exter­nal ser­vices like web traf­fic analy­sis ser­vices) may also use cook­ies, over which we have no con­trol. These cook­ies are like­ly to be analytical/performance cook­ies or tar­get­ing cookies.

Oth­er cook­ies may be stored on your com­put­ers hard dri­ve by exter­nal ven­dors when this exter­nal­ly host­ed con­tent (e.g. videos, input forms) are embed­ded on the platform. 

You block cook­ies by acti­vat­ing the set­ting on your brows­er that allows you to refuse the set­ting of all or some cook­ies. How­ev­er, if you use your brows­er set­tings to block all cook­ies (includ­ing essen­tial cook­ies) you may not be able to access all or parts of our site.

Such cook­ies are used for con­ver­sion and refer­ral track­ing and typ­i­cal­ly expire after 30 days, though some may take longer. These include Podio, Wis­tia, Vimeo, YouTube.

 

Cookies subject to change

The cook­ies on the web­site are sub­ject to change with­out notice. You acknowl­edge that this infor­ma­tion may con­tain inac­cu­ra­cies or errors and is sub­ject to change and we express­ly exclude lia­bil­i­ty for any such inac­cu­ra­cies or errors to the fullest extent per­mit­ted by law.

 

Policy updates

We may occa­sion­al­ly update our this Pol­i­cy. You’re encour­aged to occa­sion­al­ly check back to see how we’re pro­tect­ing your information.