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Author: Katie Eldridge

A vision for the future of corporate learning: Video-enabled employee training

A vision for the future of corporate learning: Video-enabled employee training

In the midst of change, one old truth holds true: an organ­i­sa­tion can­not be more effec­tive than its peo­ple. It’s more impor­tant than ever that teams are equipped with the right knowl­edge and exper­tise to adapt to chal­lenges they face

Katie Eldridge July 13, 2020July 13, 2020 Blog Read more

5 ways your organisation can improve its train the trainer strategy using video

Train the trainer

An effec­tive train the train­er strat­e­gy is vital for a suc­cess­ful pro­gramme and will ulti­mate­ly lead to improved busi­ness out­comes for your organ­i­sa­tion. The most impor­tant fac­tor that can lead to impact­ful learn­ing for employ­ees is the train­ers them­selves. So,

Katie Eldridge September 11, 2019May 7, 2021 Blog Read more

Enhancing your train the trainer observations

Train the trainer

Depend­ing on your learn­ing and devel­op­ment func­tion, obser­va­tions and qual­i­ty assur­ance (train the train­er) can be a reg­u­lar occur­rence or side-note. How­ev­er you train the train­er, this blog will explore how you can trans­form your obser­va­tion process into some­thing phenomenal.

Katie Eldridge September 11, 2019January 26, 2021 Blog Read more

The power of video for GP trainer re-accreditation

The power of video for GP trainer re-accreditation

Health Edu­ca­tion Eng­land North West Health Edu­ca­tion Eng­land North West (HEE NW) have been using iConnect’s video cap­ture app and online feed­back plat­form since 2017 to sup­port GP train­ing and specif­i­cal­ly train­er re-accred­i­­ta­­tion. In that time, train­ers in the North West

Katie Eldridge November 26, 2018November 28, 2018 Case Studies, Healthcare Case Studies Read more

Our top 3 tips for perfecting your coaching delivery

coaching

Nowa­days, every­one gets some lev­el of coach­ing, whether it’s get­ting you up to speed in your new role or a ful­ly trained coach­ing con­sul­tant who spe­cialis­es in lead­er­ship. Coach­ing is an impor­tant tool to call upon when you need a

Katie Eldridge October 2, 2018 Blog Read more

5 ways to increase speed to competency in call centres

5 ways to increase speed to competency in call centres

Call cen­tres are a unique work­place. They are a fast-paced, stress­ful and high­ly dynam­ic envi­ron­ment that makes train­ing new starters a daunt­ing and dif­fi­cult task. Their train­ing is cru­cial to the smooth oper­a­tion of your call cen­tre so get­ting them

Katie Eldridge November 23, 2017March 17, 2021 Blog Read more

6 time saving coaching tips for telesales managers

6 time saving coaching tips for telesales managers

As a man­ag­er, your respon­si­bil­i­ties are spread far and wide but keep­ing team per­for­mance high is a pri­or­i­ty. So how do you devel­op a high per­form­ing tele­sales team with­out dra­mat­i­cal­ly increas­ing your work­load and decreas­ing effi­cien­cy? This blog out­lines 6

Katie Eldridge November 17, 2017February 2, 2021 Blog Read more

Excellence in teaching: What L&D can learn from teacher CPD

Excellence in Teaching

School teach­ers are train­ers; their trainees may be slight­ly small­er in stature, but nev­er­the­less, teach­ing is train­ing! Schools are cen­tres of learn­ing excel­lence and teach­ers are at the fore­front of out­­­come-focused pro­fes­sion­al devel­op­ment. They train, con­stant­ly, in spite of time

Katie Eldridge September 28, 2017September 28, 2017 Blog Read more

Job shadowing: Increase the effectiveness of your sales team

Job Shadowing

Job shad­ow­ing has been crit­i­cised in recent times as it can lead to new starters only wit­ness­ing one person’s tech­nique. No mat­ter how effec­tive that top per­former is, if their approach is the oppo­site to that of a new starter, for example,

Katie Eldridge May 4, 2017March 17, 2021 Blog Read more

Onboarding new salespeople: Get them contributing, faster!

onboarding

The key to attract­ing and retain­ing your top tal­ent, is the learn­ing and devel­op­ment you offer new starters. Onboard­ing new sales­peo­ple and get­ting them up to speed quick­ly can mean a con­sid­er­able increase in rev­enue and effi­cien­cy for your organisation. 

Katie Eldridge April 24, 2017May 19, 2017 Blog Read more

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