In the midst of change, one old truth holds true: an organisation cannot be more effective than its people. It’s more important than ever that teams are equipped with the right knowledge and expertise to adapt to challenges they face
An effective train the trainer strategy is vital for a successful programme and will ultimately lead to improved business outcomes for your organisation. The most important factor that can lead to impactful learning for employees is the trainers themselves. So,
Depending on your learning and development function, observations and quality assurance (train the trainer) can be a regular occurrence or side-note. However you train the trainer, this blog will explore how you can transform your observation process into something phenomenal.
Health Education England North West Health Education England North West (HEE NW) have been using iConnect’s video capture app and online feedback platform since 2017 to support GP training and specifically trainer re-accreditation. In that time, trainers in the North
Nowadays, everyone gets some level of coaching, whether it’s getting you up to speed in your new role or a fully trained coaching consultant who specialises in leadership. Coaching is an important tool to call upon when you need a
Call centres are a unique workplace. They are a fast-paced, stressful and highly dynamic environment that makes training new starters a daunting and difficult task. Their training is crucial to the smooth operation of your call centre so getting them
As a manager, your responsibilities are spread far and wide but keeping team performance high is a priority. So how do you develop a high performing telesales team without dramatically increasing your workload and decreasing efficiency? This blog outlines 6
School teachers are trainers; their trainees may be slightly smaller in stature, but nevertheless, teaching is training! Schools are centres of learning excellence and teachers are at the forefront of outcome-focused professional development. They train, constantly, in spite of time
Job shadowing has been criticised in recent times as it can lead to new starters only witnessing one person’s technique. No matter how effective that top performer is, if their approach is the opposite to that of a new starter, for example,
The key to attracting and retaining your top talent, is the learning and development you offer new starters. Onboarding new salespeople and getting them up to speed quickly can mean a considerable increase in revenue and efficiency for your organisation.